Create Jobs Engagement Coordinator

Create Jobs

The role

Our Engagement Coordinators are essential to our programmes’ success. This role has a real impact on the young people we work with, as well as the wider aims of the programme; helping to diversify the creative industries and working towards decreasing youth unemployment.

We are looking for an individual who:

  • Is passionate about working with young people, and want to support them to accelerate in their creative ambitions
  • Has a great way with people and a positive attitude to work
  • Is a problem solver and love thinking of new ways of doing things
  • Has great attention to detail and think no task is too small
  • Wants to be an important part of a small and fun team, with the opportunity to grow and develop in the role

It is likely that on occasions there will be a requirement for this role to work unsocial hours including evenings and weekends.

We operate a TOIL policy (time off in lieu).


Administrative support for projects and programmes

  • Manage the Create Jobs inbox day to day
  • Be the first point of contact for young people contacting via website or on phone, giving great customer experience
  • Use Salesforce and Excel regularly to help the Create Jobs team to build and maintain our contacts database, the backbone of our service
  • Assisting the shortlisting process for jobs, projects and programmes
  • Supporting in the submission of claims for key funding contracts
  • Sending bi-weekly bulletins of the latest opportunities to a list of referral partners

Training and Events
  • Help set up and deliver training sessions and networking events across all programmes
  • Help the Create Jobs team deliver great recruitment events
  • Assist in organising stakeholder events and meetings, booking venues and meeting spaces, coordinating invite lists and RSVPs, catering and technical requirements

Client support / working with young people
  • Support the Create Jobs team to give great client experience, from beginning to end
  • Help share the Create Jobs resources on CV and application writing as needed
  • Inform unsuccessful applicants and providing feedback when necessary
  • Help the Create Jobs team to keep contact with young people through the early stages of their job or work experience
  • Contact young people to gain feedback on experiences for us improve our services

About the employer

A New Direction (AND) is an organisation that exists to offer young Londoners access to arts, creative and cultural opportunities. Our work focuses on four key areas: Children and young people, arts and cultural sector, education and educators, work.

Create Jobs is A New Direction’s employment and skills programme that helps young Londoners aged 16-25 find work in the creative industries. We exist to support the capital’s next creative generation because we believe their success is integral to London’s.

Through Create Jobs we:

  • Engage employers to drive change in their industries, creating entry level positions that are supported and paid.
  • Give support, advice, networks and contacts to young creatives.
  • Design training and learning experiences for young Londoners who are trying to break in to the creative industries.

Person specification

  • Positive attitude
  • Display a commitment to working within a framework which values and celebrates diversity
  • Enjoy working as part of small team
  • Able to build rapport and maintain professional relationship with wide range of people
  • Has an interest in the creative, cultural and tech sectors

Essential requirements

  • Strong administrative skills, systematic with attention to detail
  • Excellent communication skills, both written and verbal
  • Able to work to deadlines
  • Ability to listen and respond to young people’s enquiries with relevant and useful signposting and advice
  • Experience of working in a public facing role
  • Some experience of working in events

Desirable requirements

  • Experience of using Eventbrite and Salesforce
  • Experience of working with young people
  • Knowledge of office systems and procedures

How to apply

Download and complete the application and equalities and diversity forms, sending both to Please reference Create Jobs Employment Coordinator in the subject line.

Deadline: 9am on Thursday 19 October 2017

Interviews will be held the week commencing 23 October 2017

Application Form